Frequently Asked Questions
Everything you need to know about our handcrafted wooden furniture and decor.
What types of wood do you use for your furniture?
We exclusively use sustainably sourced hardwoods, including North American Walnut, White Oak, Maple, and Cherry. Each piece is selected for its unique grain pattern and durability.
How long does shipping take for handcrafted items?
Since many of our pieces are made to order, please allow 2-4 weeks for production. Once shipped, standard delivery typically takes 5-7 business days depending on your location.
Do you offer custom dimensions or finishes?
Yes, we love bespoke projects. Please contact our design team through the 'Custom Orders' page to discuss specific dimensions, wood species, or specialized finishes tailored to your home.
How should I maintain and clean my Woodcraft products?
We recommend dusting with a soft, dry microfiber cloth. For deeper cleaning, use a slightly damp cloth followed immediately by a dry one. Avoid harsh chemicals and keep furniture away from direct heat sources to prevent cracking.
What is your return policy for furniture?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it for a full refund, though return shipping fees apply for non-defective items. Please note that custom-made pieces are final sale.
Is your wood ethically sourced?
Absolutely. We partner with FSC-certified suppliers to ensure that all our timber comes from responsibly managed forests that provide environmental, social, and economic benefits.